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Frequently Asked Questions

Last updates : 30 October 2022

How can i order your product ?

You can order via Website or DM us on our instagram. Shopee and Tokopedia are available for SEA buyer.

How can i pay ?

We accept payment via Paypal which you can pay on our website or by transfer manually.

How to order the product especially for Custom Made ?

You can chat our customer service via website or DM us on our instagram.

How does the ordering process for custom-made products work?

First you can chat our customer service via website or DM us on our instagram.

We will ask more details and personal information from you so that your order can be handled according to your request perfectly. The costume made will take at least 1 - 4 weeks to complete depending on the difficulties.

What shipping carrier do you use ?

We have two options you can choose 

1. Pos Indonesia (Standard Shipping)

2. DHL (Express Shipping)

*for DHL it will be additional charge.

3. Pos Export / Aramex / Janio (Fast Shipping)

Are all product pre-order ?

Not at all.

We have ready stock product also it will take a time just 2 business days after payment received.  

How to ask The Customer Service ?

You can click chat button on below or you can access our email

How many time to get my order received ?

Usually it takes at least 1-2 weeks using standard shipping.

How many long to prepare the order?

The product will be finish around 1-3 days, max 7 days (if there a public holiday).

​If I make a payment, will it be safe?

Of course, it will be safe because we using Paypal.

Why the product so expensive?

- Because the product original based on the character from anime. We also helping local artist, and for all product we using high quality materials. 

- Free shipping

Are there any promo or discounts?

Yes of course, subscribe website to get exclusive promos and updates discounts. 

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